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Joined: May 2007
Posts: 426
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OP
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Joined: May 2007
Posts: 426 |
We are just getting into the comdial have been doing the DSU. I have a new customer with a FXII we put a new station card in and they have 4 phones in a ring group and want to add 4 more. So when someone press 1 it will ring 8 phones having trouble finding the ring group. Anyone able to help.
Thank You :confused:
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Joined: Nov 2004
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Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
Did you look in station options? Hunt groups..
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: May 2007
Posts: 426
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OP
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Joined: May 2007
Posts: 426 |
Yes and cant find the other stations what is the normal first station hunt group number 250?
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Joined: Aug 2004
Posts: 9,159 Likes: 16
Admin
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Admin
Joined: Aug 2004
Posts: 9,159 Likes: 16 |
Hunt groups can be any number that doesn't conflict with the existing dial plan.
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Hunt groups and pilot numbers are the same. Do a browse when you get to that function!
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Joined: Jun 2008
Posts: 14
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The easy way to check, is to look at what the translation is for the Digit 1 in your AA. Could be a Hunt group, or an Intercom group. Since you did not see it in the Hunt group I'm guessing the latter.
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Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
Note: when / if you look at a hunt group, you won't see the ext#, just the port number for the ext #...in case you are looking in the right spot.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: May 2007
Posts: 426
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OP
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Joined: May 2007
Posts: 426 |
I have found the hunt groups. 250 is the one I want and yes they have port numbers. Question is now can I put the new ports in when not hooked up to system? So I can down load it to the system.
Thank you all have
happy holidays
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Log in to the switch and save/archive the database then disconnect. You can open the archived file and work at your leisure.
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