Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Jun 2007
Posts: 27
Member
OP Offline
Member
Joined: Jun 2007
Posts: 27
We received a few of the new OS7100's and noticed the poor voice quality from the SVMI. Any idea if there is some way to change the quality via compression or any other means. They sound very tinny, loud and almost distorted...

Any ideas? :confused:

Atcom VoIP Demo
VoIP Demo
Joined: Dec 2004
Posts: 4,096
Member
*
Offline
Member
*
Joined: Dec 2004
Posts: 4,096
Same here, I have spoken to a few others and the same issues with them as well.

Rerecord all prompts. Some can not be done but atleast get the ones that are played to customers

Joined: Dec 2006
Posts: 31
Member
Offline
Member
Joined: Dec 2006
Posts: 31
One thing to check:

In the System Parameters screen there's a Default Volume Level. In the SVMi it defaults to Normal, but on the 7100 it defaults to Loudest.

Try scaling it back a bit and see if that improves the quality any.

It will always sound a bit worse than the SVMi, though, because the .729 audio format is not as high quality as the VOX files.


----------------------
Shawn Guenther
Product Engineer
Samsung Telecommunications
sguenther@sta.samsung.com
Statements by the above are personal opinions and do not necessarily reflect the opinions of Samsung Telecommunications America.
Joined: Dec 2001
Posts: 232
Member
Offline
Member
Joined: Dec 2001
Posts: 232
Shawn just so you know I tried reducing volume my the VM. level 2 seems to give undistorted voice but now nothing can be heard on the outside line pretty much everything is low. Now I need to adjust the systems loss plan (damn glad that's in there) I was able to get good audio on the COs with +2.8. I know this will take some time to balance out the system, just wish I had a loss plan formula to blueprint.

Joined: Dec 2006
Posts: 31
Member
Offline
Member
Joined: Dec 2006
Posts: 31
From the dozen or so I played with in the lab anything under Loudest will keep it from hitting saturation so it doesn't sound distorted. 2 I'd think would be quite low.

All of our internal systems are set on Normal and we haven't had any issues, though I did have one of our RSMs ask about it. We adjusted the attenuation levels like you did and all was better.

But then that's why those adjustments are there: because some variables just can't be predicted...


----------------------
Shawn Guenther
Product Engineer
Samsung Telecommunications
sguenther@sta.samsung.com
Statements by the above are personal opinions and do not necessarily reflect the opinions of Samsung Telecommunications America.
Joined: Aug 2006
Posts: 78
Member
Offline
Member
Joined: Aug 2006
Posts: 78
Quote
Originally posted by Shawn_Samsung:
It will always sound a bit worse than the SVMi, though, because the .729 audio format is not as high quality as the VOX files.
Is the prompt was recorded with the .729 audio format or just played with it? Because if it's just played, can we change the .729 to .711 like for ITP phone?

Mario


Mario Gelinas
IT Technician | Technicien TI

Barrette Structural

555 rang St-Malo, Trois-Rivières, Qc, CA, G8V 0A8
D: 819.374.6061 x2331 F: 819.374.4527
www.barrettestructural.com

Joined: Jun 2007
Posts: 15
Member
Offline
Member
Joined: Jun 2007
Posts: 15
Level 5 for the volume seems pretty good.
My major concern with this VM setup is, how reliable and rewriteable are these mmc+ cards.

Joined: Sep 2006
Posts: 530
Member
Offline
Member
Joined: Sep 2006
Posts: 530
Samsung released a tech bulletin on this issue today.


Samsung Dealer
www.firstcoastbiz.com
Joined: Sep 2005
Posts: 690
Member
Offline
Member
Joined: Sep 2005
Posts: 690
Ah you beat me to it Cracker, got the email from our sales rep earlier.

Joined: Sep 2006
Posts: 530
Member
Offline
Member
Joined: Sep 2006
Posts: 530
I got it from my RSM this morning too. I got it yesterday from Samsung.


Samsung Dealer
www.firstcoastbiz.com
Page 1 of 2 1 2

Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,737
Posts636,402
Members49,615
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
effedisk, hellbender, Pat Amaral, Zip
Newest Members
AMS Technology C, Chrontel, RonZ1971, Michael1948, lllDez
49,615 Registered Users
Top Posters(30 Days)
jsaad 7
Toner 6
Who's Online Now
1 members (Michael1948), 29 guests, and 23 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2022
Powered by UBB.threads™ PHP Forum Software 7.7.5