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Joined: Jun 2007
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We received a few of the new OS7100's and noticed the poor voice quality from the SVMI. Any idea if there is some way to change the quality via compression or any other means. They sound very tinny, loud and almost distorted...
Any ideas? :confused:
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Joined: Dec 2004
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Same here, I have spoken to a few others and the same issues with them as well.
Rerecord all prompts. Some can not be done but atleast get the ones that are played to customers
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Joined: Dec 2006
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One thing to check:
In the System Parameters screen there's a Default Volume Level. In the SVMi it defaults to Normal, but on the 7100 it defaults to Loudest.
Try scaling it back a bit and see if that improves the quality any.
It will always sound a bit worse than the SVMi, though, because the .729 audio format is not as high quality as the VOX files.
---------------------- Shawn Guenther Product Engineer Samsung Telecommunications sguenther@sta.samsung.comStatements by the above are personal opinions and do not necessarily reflect the opinions of Samsung Telecommunications America.
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Joined: Dec 2001
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Shawn just so you know I tried reducing volume my the VM. level 2 seems to give undistorted voice but now nothing can be heard on the outside line pretty much everything is low. Now I need to adjust the systems loss plan (damn glad that's in there) I was able to get good audio on the COs with +2.8. I know this will take some time to balance out the system, just wish I had a loss plan formula to blueprint.
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Joined: Dec 2006
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From the dozen or so I played with in the lab anything under Loudest will keep it from hitting saturation so it doesn't sound distorted. 2 I'd think would be quite low.
All of our internal systems are set on Normal and we haven't had any issues, though I did have one of our RSMs ask about it. We adjusted the attenuation levels like you did and all was better.
But then that's why those adjustments are there: because some variables just can't be predicted...
---------------------- Shawn Guenther Product Engineer Samsung Telecommunications sguenther@sta.samsung.comStatements by the above are personal opinions and do not necessarily reflect the opinions of Samsung Telecommunications America.
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Joined: Aug 2006
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Originally posted by Shawn_Samsung:
It will always sound a bit worse than the SVMi, though, because the .729 audio format is not as high quality as the VOX files. Is the prompt was recorded with the .729 audio format or just played with it? Because if it's just played, can we change the .729 to .711 like for ITP phone? Mario
Mario Gelinas IT Technician | Technicien TI Barrette Structural 555 rang St-Malo, Trois-Rivières, Qc, CA, G8V 0A8 D: 819.374.6061 x2331 F: 819.374.4527 www.barrettestructural.com
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Joined: Jun 2007
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Level 5 for the volume seems pretty good.
My major concern with this VM setup is, how reliable and rewriteable are these mmc+ cards.
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Joined: Sep 2006
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Samsung released a tech bulletin on this issue today.
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Joined: Sep 2005
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Ah you beat me to it Cracker, got the email from our sales rep earlier.
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I got it from my RSM this morning too. I got it yesterday from Samsung.
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