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#431270 02/15/08 03:00 AM
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Hi Guys

Does anybody know if its possible to setup the voicemail/AA does garb a outside line so that the customer can dial out.

I was thinking that if I point a DID to the VM and setup a AA so that if you press 2345 (password) GOTO Trunk Group.

I have done some testing but I am still can grab the Trunk Group

Any Ideas.

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#431271 02/15/08 10:58 AM
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I may be off here but why not just set up Disa on the system. Then you can control it more effectively.

#431272 02/15/08 12:39 PM
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They only have ISDN and Samsung Aust (LSP) said the in order to do DISA they would need to get some Analogue Lines and a Trunk Card.

Because they have 30 ISDN channels and the call come in via random channels so I would have to setup every Channels as DISA

Please advise me if that is work or if you know of a better option.

#431273 02/16/08 01:36 AM
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If you dial into a mailbox externally, you are able to use the Direct Call Option in Personal
Services (Option 5) to make an external call out of the Voice Mail System.

Point a DDI to a virtual ext and forward it to vm.

#431274 02/16/08 10:05 AM
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Hi KX

That did dial out but only to the number left from a message as it looks like you can only dial out will listening to a message.

I have tried setting up an AA to do to the dial menu then off premises but once it goes you cant dial even it i have supervision turned off

#431275 02/16/08 10:19 AM
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Hi KX worked it out, that was exactly what I needed your a legend. :toast:

#431276 02/16/08 12:32 PM
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Good, mines a coke


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