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Joined: Mar 2011
Posts: 6
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Joined: Mar 2011
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This is a new install of a J1632, with a 4 port Debut (digital) VM. There are 4 POTS lines in hunt, when a call comes in on line 1, the auto-attendant answers, if I hang up, the line is held open for approx. 2 minutes (does not hang up). When I call in via the other lines, all is normal. Any ideas on what this might be? Thanks for your help! g
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
if you swap lines one and two does the problem follow the line or stay on one ?
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Mar 2011
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We switched lines... and it follows the line. Qwest has checked the lines - disconnected from the phone system and it worked normally, reconnected and the same problem. Thanks, g
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
check with Qwest for disconnect supervision some carriers are now charging for it as a added service
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Aug 2004
Posts: 9,137 Likes: 14
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As Skip said have Quest verify disconnect supervision. Also have your tech set the seconds of silence and nonsilence for disconnect in the Debut programming. 
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