Line 1 won't release - hang up

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Line 1 won't release - hang up #43603 05/04/11 03:19 AM
Joined: Mar 2011 Posts: 6 Denver, CO Gregg B. Member
Gregg B. Member Joined: Mar 2011 Posts: 6 Denver, CO	This is a new install of a J1632, with a 4 port Debut (digital) VM. There are 4 POTS lines in hunt, when a call comes in on line 1, the auto-attendant answers, if I hang up, the line is held open for approx. 2 minutes (does not hang up). When I call in via the other lines, all is normal. Any ideas on what this might be? Thanks for your help! g

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Re: Line 1 won't release - hang up #43604 05/04/11 03:35 AM
Joined: Jan 2004 Posts: 6,648 Sarasota FL skip555 RIP Moderator-Nisuko-Tie, General
skip555 RIP Moderator-Nisuko-Tie, General Joined: Jan 2004 Posts: 6,648 Sarasota FL	if you swap lines one and two does the problem follow the line or stay on one ? Skip ------------------------------------ Serving SW and West central Fl since 1984

Re: Line 1 won't release - hang up #43605 05/04/11 04:44 AM
Joined: Mar 2011 Posts: 6 Denver, CO Gregg B. Member
Gregg B. Member Joined: Mar 2011 Posts: 6 Denver, CO	We switched lines... and it follows the line. Qwest has checked the lines - disconnected from the phone system and it worked normally, reconnected and the same problem. Thanks, g

Re: Line 1 won't release - hang up #43606 05/04/11 05:45 AM
Joined: Jan 2004 Posts: 6,648 Sarasota FL skip555 RIP Moderator-Nisuko-Tie, General
skip555 RIP Moderator-Nisuko-Tie, General Joined: Jan 2004 Posts: 6,648 Sarasota FL	check with Qwest for disconnect supervision some carriers are now charging for it as a added service Skip ------------------------------------ Serving SW and West central Fl since 1984

Re: Line 1 won't release - hang up #43607 05/04/11 11:10 AM
Joined: Aug 2004 Posts: 9,172 Likes: 22 Eastern North Carolina RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,172 Likes: 22 Eastern North Carolina	As Skip said have Quest verify disconnect supervision. Also have your tech set the seconds of silence and nonsilence for disconnect in the Debut programming.

Moderated by 5years&counting, jwooten, RATHER BE FISHING

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