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Line 1 won't release - hang up #43603 05/04/11 07:19 AM
Joined: Mar 2011 Posts: 6 Denver, CO Gregg B. OP Member
OP Gregg B. Member Joined: Mar 2011 Posts: 6 Denver, CO	This is a new install of a J1632, with a 4 port Debut (digital) VM. There are 4 POTS lines in hunt, when a call comes in on line 1, the auto-attendant answers, if I hang up, the line is held open for approx. 2 minutes (does not hang up). When I call in via the other lines, all is normal. Any ideas on what this might be? Thanks for your help! g

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Re: Line 1 won't release - hang up #43604 05/04/11 07:35 AM
Joined: Jan 2004 Posts: 6,648 Sarasota FL skip555 RIP Moderator-Nisuko-Tie, General
skip555 RIP Moderator-Nisuko-Tie, General Joined: Jan 2004 Posts: 6,648 Sarasota FL	if you swap lines one and two does the problem follow the line or stay on one ? Skip ------------------------------------ Serving SW and West central Fl since 1984

Re: Line 1 won't release - hang up #43605 05/04/11 08:44 AM
Joined: Mar 2011 Posts: 6 Denver, CO Gregg B. OP Member
OP Gregg B. Member Joined: Mar 2011 Posts: 6 Denver, CO	We switched lines... and it follows the line. Qwest has checked the lines - disconnected from the phone system and it worked normally, reconnected and the same problem. Thanks, g

Re: Line 1 won't release - hang up #43606 05/04/11 09:45 AM
Joined: Jan 2004 Posts: 6,648 Sarasota FL skip555 RIP Moderator-Nisuko-Tie, General
skip555 RIP Moderator-Nisuko-Tie, General Joined: Jan 2004 Posts: 6,648 Sarasota FL	check with Qwest for disconnect supervision some carriers are now charging for it as a added service Skip ------------------------------------ Serving SW and West central Fl since 1984

Re: Line 1 won't release - hang up #43607 05/04/11 03:10 PM
Joined: Aug 2004 Posts: 9,137 Likes: 14 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,137 Likes: 14 SOUTH TEXAS	As Skip said have Quest verify disconnect supervision. Also have your tech set the seconds of silence and nonsilence for disconnect in the Debut programming.

Moderated by 5years&counting, jwooten, RATHER BE FISHING

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