sundance-communications.com/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems transfer call to extension queue?

Ignore most of that last post, there is a much simpler way to set this up now that I've done a bit of research. Seems that I can't edit or delete it since it contains a few bits of mis-information

Simply look into setup a UCD group for each ext that needs its own hold queue. Then simply Transfer or forward callers into the users's UCD queue group when busy. There will be a limit the total number of extensions this can be applied to depending on the model of OfficeServ.

I've already tried a few things but looks like it works well, Yer gonna have to RTFM on this one...

Thanks ASK,

There are 40 users in the office currently and so setting up UCD for each of them (they all need this feature) seems a long route to go - if even possible.

The camp on route works well for them. I have turned auto camp on but now it won't allow me to camp. If auto camp is off and they manually press the camp on softkey it does work. Very strange.

Any suggestions as to why?

Do the extensions have more than one Call key? I have seen several site where they have been set up with just one.

Yes they just have one call key.

If memory serves me correctly (?) you need a spare call key for the auto camp on to work.

ok, i'll give it a go and see