|
|
|
|
Joined: Nov 2009
Posts: 24
Member
|
Member
Joined: Nov 2009
Posts: 24 |
Ignore most of that last post, there is a much simpler way to set this up now that I've done a bit of research. Seems that I can't edit or delete it since it contains a few bits of mis-information
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2009
Posts: 24
Member
|
|
Member
Joined: Nov 2009
Posts: 24 |
Simply look into setup a UCD group for each ext that needs its own hold queue. Then simply Transfer or forward callers into the users's UCD queue group when busy. There will be a limit the total number of extensions this can be applied to depending on the model of OfficeServ.
I've already tried a few things but looks like it works well, Yer gonna have to RTFM on this one...
|
|
|
|
|
Joined: May 2007
Posts: 19
Member
|
|
OP
Member
Joined: May 2007
Posts: 19 |
Thanks ASK,
There are 40 users in the office currently and so setting up UCD for each of them (they all need this feature) seems a long route to go - if even possible.
The camp on route works well for them. I have turned auto camp on but now it won't allow me to camp. If auto camp is off and they manually press the camp on softkey it does work. Very strange.
Any suggestions as to why?
Jonathan
|
|
|
|
|
Joined: Jul 2009
Posts: 157
Member
|
|
Member
Joined: Jul 2009
Posts: 157 |
Do the extensions have more than one Call key? I have seen several site where they have been set up with just one.
Cheers, Dave. Eco Communications Selling and installing Ericsson BP150/50/250 from 1996 to 2005 Samsung selling and installing since 2000 Toshiba selling and installing since 2004 Microsoft NT and SQL certified (10 years ago...)
|
|
|
|
|
Joined: May 2007
Posts: 19
Member
|
|
OP
Member
Joined: May 2007
Posts: 19 |
Yes they just have one call key.
Jonathan
|
|
|
|
|
Joined: Jul 2009
Posts: 157
Member
|
|
Member
Joined: Jul 2009
Posts: 157 |
If memory serves me correctly (?) you need a spare call key for the auto camp on to work.
Cheers, Dave. Eco Communications Selling and installing Ericsson BP150/50/250 from 1996 to 2005 Samsung selling and installing since 2000 Toshiba selling and installing since 2004 Microsoft NT and SQL certified (10 years ago...)
|
|
|
|
|
Joined: May 2007
Posts: 19
Member
|
|
OP
Member
Joined: May 2007
Posts: 19 |
ok, i'll give it a go and see
Jonathan
|
|
|
|
Forums84
Topics94,291
Posts638,815
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Bob3470),
170
guests, and
443
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
