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Joined: Dec 2009
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OP
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Joined: Dec 2009
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I am having an issue with groups so I wanted to see how the Boss/Secretary feature works. I can see that in MMC303 I simply add the extension of the secretary next to the Boss, is there anything elase I have to do either in the system or on the phone to make this work?
Deb
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Joined: Jun 2006
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Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
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I've never used it, but i vaguely remember seeing soemthing about it in COS...
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Joined: Jun 2005
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you can have one boss and up to 4 secretarys but you must have a dedicated boss key on all extns even boss plus a station designated as boss may not be assigned as a secretary of of another boss hope that makes sense
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Joined: Dec 2009
Posts: 19
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I think the Boss/Secretary thing is not what I was looking for. if I did the programming right, this is used as an intercom between two people, correct?
Deb
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Joined: Jun 2005
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boss secretary is use so the secretary can take can filter calls for the boss internal as well as extnl
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
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What exactley are you trying to achieve that stn group and boss/secretary arn't working?
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Joined: Dec 2009
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I have setup a bunch of Groups and one is not working now, the caller goes to our main voicemail box instead of the main person's voicemail which it was doing for a long time, so I was looking into setting up a Boss/Secretary thing but was not sure how it all worked and didn't know how to set it up, but I saw it in the 7400 system so was wondering how it differed from Groups.
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Sounds like your problem is a mailbox has been deleted.
What does the port activity show when the call ends up in the main mailbox instead of the other one?
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