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Joined: Apr 2007
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newdev Offline OP
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I have all the manuals except the actual install manual for the ESI IVX S phone system. I have moved it and need to reprogram some of the setup items.
Any help will be appreciated.

Thanks

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newdev Offline OP
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OR Better yet if someone will tell me how to program the extensions to ring the CO's when auto attendant is off...
Thanks

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The install manual is definately what you need for the important changes you are wanting to make on a system after moving it. I must be honest with you right away that you can get the install manual but not from here. The effort you will go through to get it will be more time consuming than just hiring an ESI certified tech to make changes for you.

Sorry to be so blunt but that is the way it is.

There are 3 things we don't do here.

1. Give out installer level passwords.
2. Provide installer level manuals.
3. Circumvent local trained technicians in the performance of their profession.

I'm not saying you won't get some help here but maybe not as much as you want for the price you are willing to pay.

So what are the things you would like to change in the system setup?

John

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Originally posted by newdev:
OR Better yet if someone will tell me how to program the extensions to ring the CO's when auto attendant is off...
Thanks
I assume you mean you want the lines to ring in a specific scenario prior to the AA taking the call?

John

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newdev Offline OP
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Actually the way it has worked best is that all my extensions ring and if no one is available then it goes into the auto

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The way you want this to happen is all incoming lines ring all extensions for a selected time and then go to AA. You can have the AA take the call at any of the following 4 choices: 1st ring, 3rd ring, 5th ring or 9th ring. I recommend 5th ring. How many incoming lines do you have and how many extensions do you have?

John

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newdev Offline OP
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Firstly thanks for your help. I have 3 incoming and 4 extensions and yes 5th ring is what it use to be.

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Hey, that is what I do, and I'm good at it.(I always wanted to say that) :rofl:

The good news is I can and several other ESI techs can do this for you remotely using the internal modem.

The bad news is we must go through a verification process before I can do this. See rule #3 above.

Are you the business owner where this system is located?
Where did you purchase this system?
Who did the original programming of the system, back when it worked the way you want it to?

John

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Good point John

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Originally posted by The phone Man:
Good point John
I'm sure you are referring to me being good at what I do!! :banana:

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