web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
Joined: Apr 2007
Posts: 6
newdev Offline OP
Member
OP Offline
Member
Joined: Apr 2007
Posts: 6
I have all the manuals except the actual install manual for the ESI IVX S phone system. I have moved it and need to reprogram some of the setup items.
Any help will be appreciated.

Thanks

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2007
Posts: 6
newdev Offline OP
Member
OP Offline
Member
Joined: Apr 2007
Posts: 6
OR Better yet if someone will tell me how to program the extensions to ring the CO's when auto attendant is off...
Thanks

Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
The install manual is definately what you need for the important changes you are wanting to make on a system after moving it. I must be honest with you right away that you can get the install manual but not from here. The effort you will go through to get it will be more time consuming than just hiring an ESI certified tech to make changes for you.

Sorry to be so blunt but that is the way it is.

There are 3 things we don't do here.

1. Give out installer level passwords.
2. Provide installer level manuals.
3. Circumvent local trained technicians in the performance of their profession.

I'm not saying you won't get some help here but maybe not as much as you want for the price you are willing to pay.

So what are the things you would like to change in the system setup?

John

Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
Quote
Originally posted by newdev:
OR Better yet if someone will tell me how to program the extensions to ring the CO's when auto attendant is off...
Thanks
I assume you mean you want the lines to ring in a specific scenario prior to the AA taking the call?

John

Joined: Apr 2007
Posts: 6
newdev Offline OP
Member
OP Offline
Member
Joined: Apr 2007
Posts: 6
Actually the way it has worked best is that all my extensions ring and if no one is available then it goes into the auto

Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
The way you want this to happen is all incoming lines ring all extensions for a selected time and then go to AA. You can have the AA take the call at any of the following 4 choices: 1st ring, 3rd ring, 5th ring or 9th ring. I recommend 5th ring. How many incoming lines do you have and how many extensions do you have?

John

Joined: Apr 2007
Posts: 6
newdev Offline OP
Member
OP Offline
Member
Joined: Apr 2007
Posts: 6
Firstly thanks for your help. I have 3 incoming and 4 extensions and yes 5th ring is what it use to be.

Thanks

Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
Hey, that is what I do, and I'm good at it.(I always wanted to say that) :rofl:

The good news is I can and several other ESI techs can do this for you remotely using the internal modem.

The bad news is we must go through a verification process before I can do this. See rule #3 above.

Are you the business owner where this system is located?
Where did you purchase this system?
Who did the original programming of the system, back when it worked the way you want it to?

John

Joined: Jan 2007
Posts: 748
Member
Offline
Member
Joined: Jan 2007
Posts: 748
Good point John

Joined: Oct 2005
Posts: 3,124
Member
Offline
Member
Joined: Oct 2005
Posts: 3,124
Quote
Originally posted by The phone Man:
Good point John
I'm sure you are referring to me being good at what I do!! :banana:

Page 1 of 3 1 2 3

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,706 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
3 members (Curlycord, JBean3329, mongo5150), 107 guests, and 255 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5