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#466126 01/21/10 04:34 AM
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I have inherited a customer that has an IVX S-Class Gen II and they wanted to add a phone and moved some of their existing sets by themselves. I have administrators' programming guide but there is no way to change the phone type even if I log in with the installers' password. Any thoughts?
Thank you,
Jerry


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#466127 01/21/10 04:46 AM
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If they are just moving some phones whay do you need to change the type ?

#466128 01/21/10 05:02 AM
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They had some cordless phones and some 24-button sets. I don't know why, but the original installer programmed one of the cordless phones to be ext 100. They want a 24-button set there so that the receptionist can perform administrative tasks. (Set time, voice mail messages, etc) Then the new ext. number was not ever programmed so I beleive that it defaults to a key phone and they want a cordless at that ext. Any help would be appreciated.
Thanks,
Jerry


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#466129 01/21/10 05:18 AM
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use ESI Access , or go on site and move the cross connects

#466130 01/21/10 05:45 AM
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Steve,
I have the programming software (ESI System Administrator)for the larger systems (50, 100, 200 etc...) but I'm going to assume that Access is only available to certified dealers. We are already certified on Panasonic and Avaya, but I REALLY did not want to become certified for this one small customer. Is there any way of changing that setting through the key sets?
Thanks again for all your assistance.
Jerry


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#466131 01/21/10 05:54 AM
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I don't believe so , let me verify

#466132 01/21/10 06:00 AM
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I can't find anything saying you can change it from the phone , also the ESI System Administrator isn't the full programing tool you can only do certain things with it , the programing tool is ESI system programer not Administrator and it is only for the CS systems.

#466133 01/21/10 06:04 AM
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Any ideas where I can purchase the Access software?


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#466134 01/21/10 06:19 AM
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If I could make the sufficient changes to the system to get the NSP working, I would also consider hiring a certified dealer from the forum to do the programming remotely for me.


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#466135 01/21/10 06:37 AM
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The system has a modem built in.

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