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Joined: Jun 2005
Posts: 3
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Joined: Jun 2005
Posts: 3 |
I inherited our Executone system with no knowledge of how to work it (and no manuals). My ACD group 5 is stuck in night mode. I do not know how to get that to turn off. Can someone help? I am not sure what kind of information to provide.
Thanks.
Ray
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Joined: Sep 2001
Posts: 2,360 Likes: 9
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,360 Likes: 9 |
Do you know how to program at all?
You could put a night mode key for acd group 5 on a keyset key code 832 subcode 05 or it could be programmed on the Trunk Group Programming screen which I believe is the N screen.
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Joined: Jun 2005
Posts: 3
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Thanks for replying. I don't know how to program at all. I understand what you are saying but, I don't know how to do that. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/forum/frown.gif) ray
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Joined: Apr 2002
Posts: 1,101
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Joined: Apr 2002
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Do you have a program terminal or Operator CRT ?
As PVJ stated there usualy is a ACD supervisor that has the night keys for there groups on there phone. I would check ACD supervisor phones.
Good Luck!!
If all else fails, use a BFH.
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Joined: Jun 2005
Posts: 3
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Thank you both for your help.
I was able to figure out how to add the night key to a phone and take off the night mode.
I sure appreciate the community here and all that you have to offer.
Thanks
Ray
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