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Joined: Jan 2005
Posts: 51
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Member
Joined: Jan 2005
Posts: 51 |
Can someone tell me how to have tiers within a Hunt Group? I would like to have a HG ring a set of Agent ID's then if they are busy move onto the next set. I tried setting up Agent ID Extension lists but when you set it to linear it rings all the agens in the list at the same time.
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Joined: Aug 2001
Posts: 774
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Member
Joined: Aug 2001
Posts: 774 |
You can have your first HG recall to a second HG with different Agents in it, if that is what you are looking for. Please complete your profile. ------------------ Voice and Data Cabling in DFW, [email protected] DnR Communications [This message has been edited by DnRComm (edited May 18, 2005).]
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