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Joined: Dec 2009
Posts: 78
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Joined: Dec 2009
Posts: 78 |
i have an svmi 20e V5.0 that the email gateway has been working for years. now they have switched out the exchange server to exchange 2010 and now the email gateway is not working. i just keep getting errors saying... (LOGIN not supported). every thing stayed the same. so my question is this not compatible with exchange 2010 or do i need to set this up different? or does the IT guy need to make a special change on his server? thanks
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Joined: Jan 2008
Posts: 181
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Joined: Jan 2008
Posts: 181 |
Could be that the Xchange 2010 Server requires SSL or TLS authentication which the 20e does not support.
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Joined: Oct 2005
Posts: 171
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Joined: Oct 2005
Posts: 171 |
I just had a customer using email gateway on a 7200-S. The customer upgraded from Exchange Server 2003 to Exchange Server 2008. I ran into the same login error. The IT guy had me take out the login info in email gateway setup and it started working again.
MikeS In VA
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
You can turn off the requirement for SSL/TLS on authentication.
Or since the 20e has a static ip you can get the it guys to setup to allow anonymous sending (no auth required) from this ip
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Joined: Dec 2009
Posts: 78
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Joined: Dec 2009
Posts: 78 |
i just saw your response on this. so im guessing i need to tell the IT guy to "turn off" SSL auth. ? i will try that or try the anonymous way. & if that doesnt work is that all we can do? thx for your help sir (email is not my thing!)
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
It's a matter of the it guy changing settings on the connector in exchange, This is a common thing now.
The SVMi20i will support SSL/TLS auth so this won't be an issue.
With 4.6 and later the OS7030/OS7070 (not sure on this as its not sold here)/OS7100/OS7200s vm supports SSL/TLS so it's not an issue there
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