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Joined: Feb 2007
Posts: 1,314
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Member
Joined: Feb 2007
Posts: 1,314 |
Customer has a Stratagy iES32 and CIX670. I have verified this issue and cannot figure out how to fix it. When they are listening to a message and hit 5 to forward it, then when prompted to enter the mailbox number, they hit 1 (all mailboxes are 4 digits starting with 1, ie. 1450) they immediately get a "That was an invalid entry" message and cannot forward the message. However when in the AA you can enter the 4 digit mailbox no problems. The issue is only when trying to forward messages. I have adjusted timers in the parameters, checked the fixed length parameter for the number 1, cannot figure out why this is happening. Anybody have any ideas?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
I might have something to do with the groups they're assigned to.
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Joined: Feb 2005
Posts: 1,037
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Joined: Feb 2005
Posts: 1,037 |
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Joined: Feb 2007
Posts: 1,314
Member
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Member
Joined: Feb 2007
Posts: 1,314 |
Thanks for the replies, I checked the groups and all mailboxes are in the same group. Toshiba Bob, I never did get a PM from you.
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Joined: Feb 2005
Posts: 1,037
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Member
Joined: Feb 2005
Posts: 1,037 |
Sent it again differently.
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Joined: Feb 2007
Posts: 1,314
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Member
Joined: Feb 2007
Posts: 1,314 |
Got that one Bob, I had forgotten about that, nice catch. Now if only I could figure out whats wrong I could fix a 6 yr old problem. 
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