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#549771 04/12/13 03:44 PM
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I HAVE PROGRAMMED SOME KEYS FOR ACD ON DIGITAL PHONE AND THEY ARE NOT LIGHTING UP WHEN LOGGED IN OR UNAVAILABLE. STRATA 670 DKT 2010 PHONE - THE USER IS LOGGED IN TO ACD AND UNAVAIL BUT NO LIGHTS. ANY IDEAS???

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GAIL

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Not sure if this is the issue, but have you sync'd the keysets in the ACD since you programmed the phone?


Jason

Toshiba/Avaya/Nortel Installations and Service.

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That is correct, you have to make sure that all of your keysets have been synched with the LVL2OAI program including setting the keyset type.


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