sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Avaya - Lucent Telephones & Systems Partner Messaging Sub Menus

Dont have a manual. I need to record sub menus, need to know how do I access them in adm. mode. Also looking on Avaya website for a programming manual, but all I can find are user guides. Any help is very appreciated.
pfonman

Once in the admin menu, 3 for auto attendants, 1-4 for the AA number, then 3 for submenus. Dial the submenu number, and if it doesn't already exist, you are prompted to create it. Then treat it like an auto attendant, setting its selector codes (except 0) and recording the greeting. Then back up to your auto attendant, and you can set a selector code to go to a submenu.

Installation/programming manuals should be on support.avaya, or check the usual internet sources of manuals.

Thanks for the reply, I'll check it out

BTW Is there any way to skip the sub-menus, & just say the ext nos. in the main greeting?

Of course - just record the AA prompt as "Thanks for calling XYZ company. For Fred, dial 10. For Barney, dial 11. For Betty, dial 12, and for Wilma, dial 13".

Set selector code 1 to Direct Extension Transfer, and it will know that when the caller presses 1 to wait for another digit and then transfer to the extension number

on small simple installations I've said,for Tommy press one for Skip press two for Sally press three ...don't even bother with the extension numbers

just as long as you have less than 9 employees and don't need the selector to do anything else that works pretty well

Thanks for your help, I finally got the SOB figured out. It was the nite menu we were having the problem with. When "Touch tone Tommy" said set selector code 1 to direct ext. Xfr, I checked the day menu, that was already direct ext xfr, so I checked the nite menu selector codes, & there it was # 1 was set for sub menu. Changed it to "DET" & all's well. I should say I did it by phone remotely after I found the * 7 to do it remotely.
Thanks again