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Need advice from someone experienced with Polycom on SV8100
#570288 04/16/14 02:25 PM
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I have a customer who had an Asterisk system that died and my salesman sold them a SV8100 to run his Polycom phones on. The customer has two models of phone. The Soundpoint IP550 and the Soundpoint IP330.
The 550 I have had very little trouble getting connected. The 330 I have programmed exactly the same as the 550 but it will not connect to the NEC.
Any ideas?

Re: Need advice from someone experienced with Polycom on SV8100
Iwatsu-Tech #570307 04/16/14 05:58 PM
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First thing to check is whether you have enough 3rd party SIP licenses on the system.

Last edited by Coral Tech; 04/16/14 05:58 PM.
Re: Need advice from someone experienced with Polycom on SV8100
Iwatsu-Tech #570462 04/18/14 05:56 PM
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We have 25. Plenty

Re: Need advice from someone experienced with Polycom on SV8100
Iwatsu-Tech #570488 04/18/14 09:59 PM
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Simple things first can you browse into that phone and see it on the network? Also are you at the latest firmware? You also have to make sure that extension is in the numbering plan as a SIP endpoint.

Last edited by Coral Tech; 04/18/14 10:00 PM.
Re: Need advice from someone experienced with Polycom on SV8100
Iwatsu-Tech #570922 04/28/14 01:48 PM
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you should have unregistered port on the system and used them for SIP extension and i think the polycom phones run in the authentication mode


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