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Joined: Jul 2006
Posts: 32
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Joined: Jul 2006
Posts: 32 |
I've got a customer who has a UX5000 and we will be swapping it out for a SV8100 soon. The question I have is the customer is using a UX Call Analyst server. Will this run with a SV8100 or will it need to be upgraded also?
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
I would think not but call Trivium (make sure to have version) to check (I believe the SMDR comes out the same). I would be concerned about the licensing on the processor and how it relates to your Call Analyst. Surprised you are going 8100 and not 9100.
I Have a Call Analyst doing remote site over Aspire/UX and SV8100's mix.
Last edited by Coral Tech; 09/25/14 10:15 AM.
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Joined: Jul 2006
Posts: 32
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Joined: Jul 2006
Posts: 32 |
We have a 8100 on the shelf from a customer who backed out on us. It will be our last 8100 I would imagine.
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Joined: Jun 2004
Posts: 1,367
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Joined: Jun 2004
Posts: 1,367 |
Depends, There are some issues with fancy stuff (DID campaign) I have ran across, but 99% of the stuff will work.
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