Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#600375 05/02/16 09:31 PM
Joined: Jan 2016
Posts: 9
devop Offline OP
Member
OP Offline
Member
Joined: Jan 2016
Posts: 9
Thank you for your help in advance.

I have a customer who would like to have all call forwarded to their main office after a specific time. For example:

Between 8am - 10am, calls rings the branch office. From 10:00AM to 4pm, calls get forwarded from the branch office to the main office.

How would I accomplish this? We have a Officeserv 7100.

Thanks,
Devop

Last edited by devop; 05/02/16 09:32 PM.
Atcom VoIP Demo
VoIP Demo
devop #600376 05/02/16 10:13 PM
Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
You may want to give some more information.Like what system you have,what type of trunks to begin with. Maybe they already have that feature on the trunk lines?

pvj #600377 05/02/16 10:23 PM
Joined: Jan 2016
Posts: 9
devop Offline OP
Member
OP Offline
Member
Joined: Jan 2016
Posts: 9
Thanks.

It's an OfficeServ 7100. We are using OfficeServ DM v4.93. The trunk lines are PRI.

We have two offices:

Main office
Branch Office - connected to the main office where the PBX sits via VPN. We have VoIP phones there. Staff is usually there until 10am. No one answers call at that office after 10am.

All calls are routed through the PBX. Calls need to be routed to other extensions at main office after 10am.

devop #600382 05/02/16 11:10 PM
Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
So what you can do is setup a ring plan change at 10am so those calls will ring to a different group

devop #600383 05/02/16 11:20 PM
Joined: Jan 2016
Posts: 9
devop Offline OP
Member
OP Offline
Member
Joined: Jan 2016
Posts: 9
Thank you.

How would I have a particular number ring to that different group. Currently, we have group 504 setup and in that group are two extensions, ext 201 and 202 for example. The trunk currently rings to Ring Plan 504. How would I set up the trunk to ring to the other group, say 503, after 10am?

devop #600387 05/03/16 12:57 AM
Joined: Sep 2001
Posts: 2,290
Likes: 4
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,290
Likes: 4
504 is a ring group not a ring plan.Ring groups are where you set what phones you want to ring.Ring plans control the ability to have the system ring different groups based on time of day/ day of week.

Ring plans are set in mmc 507.If you are not familiar with programming it may be worth getting a tech in to set this up for you.


Moderated by  nameless, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics93,820
Posts636,738
Members49,643
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
Today's Birthdays
Airdale, AnnetteLee, AnnettesDayIsUg, bigboy, Blackline, boomj, db Communications, gwh, samcorcione9111, Victor D.
Newest Members
julesm, Helen.D, AlAl, mike hurford, Nigel S
49,642 Registered Users
Top Posters(30 Days)
pvj 12
ramo 11
Toner 9
Who's Online Now
2 members (Carl Navarro, PhoneGuy827), 123 guests, and 38 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: Business Phone Systems | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2023
Powered by UBB.threads™ PHP Forum Software 7.7.5