|
|
|
|
Joined: Jun 2014
Posts: 14
Member
|
|
Member
Joined: Jun 2014
Posts: 14 |
I've got an IRG containing a VE and an SLT.
The VE rings but the SLT doesn't ring, the call doesn't go to it at all.
Any clues?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,220 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,220 Likes: 2 |
Pull the VE and see if the SLT rings in that group. Also test that the card is ringing the phone by calling it.
|
|
|
|
|
Joined: Jun 2014
Posts: 14
Member
|
|
Member
Joined: Jun 2014
Posts: 14 |
Card is ringing fine - can dial the SLT extension.
removed the VE from the group - group rang but the SLT didn't.
|
|
|
|
|
Joined: Sep 2004
Posts: 4,220 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,220 Likes: 2 |
You might want to look at the software revisions and call NEC.
|
|
|
|
|
Joined: Mar 2014
Posts: 365
Member
|
|
Member
Joined: Mar 2014
Posts: 365 |
If the system has not been reset, do so first.
This sounds drastic, but I have seen it fix many unusual issues.
1. make a back up of the database.
2. factory default the system.
3. test at default. If it doesn't work, then you have a KSU issue.
4. reload your back up database.
5. test.
|
|
|
|
|
Joined: Feb 2015
Posts: 33
Member
|
|
Member
Joined: Feb 2015
Posts: 33 |
Hi,
Go to 24-09 on the VE, setup Call forwarding Both Ring and put the SLT extension number.
It will works.
|
|
|
|
Forums84
Topics94,491
Posts639,864
Members49,836
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Tip&Ring),
319
guests, and
143
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
