Business Phone Systems

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Joined: Jun 2014
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Stueeey Offline OP
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I've got an IRG containing a VE and an SLT.
The VE rings but the SLT doesn't ring, the call doesn't go to it at all.

Any clues?

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Pull the VE and see if the SLT rings in that group. Also test that the card is ringing the phone by calling it.

Joined: Jun 2014
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Stueeey Offline OP
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Card is ringing fine - can dial the SLT extension.
removed the VE from the group - group rang but the SLT didn't.


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You might want to look at the software revisions and call NEC.

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If the system has not been reset, do so first.
This sounds drastic, but I have seen it fix many unusual issues.
1. make a back up of the database.
2. factory default the system.
3. test at default. If it doesn't work, then you have a KSU issue.
4. reload your back up database.
5. test.

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Hi,

Go to 24-09 on the VE, setup Call forwarding Both Ring and put the SLT extension number.


It will works.


Moderated by  ttech 

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