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Joined: Jun 2014
Posts: 14
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OP
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Joined: Jun 2014
Posts: 14 |
I've got an IRG containing a VE and an SLT.
The VE rings but the SLT doesn't ring, the call doesn't go to it at all.
Any clues?
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Joined: Sep 2004
Posts: 4,194 Likes: 2
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Joined: Sep 2004
Posts: 4,194 Likes: 2 |
Pull the VE and see if the SLT rings in that group. Also test that the card is ringing the phone by calling it.
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Joined: Jun 2014
Posts: 14
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OP
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Joined: Jun 2014
Posts: 14 |
Card is ringing fine - can dial the SLT extension.
removed the VE from the group - group rang but the SLT didn't.
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Joined: Sep 2004
Posts: 4,194 Likes: 2
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Joined: Sep 2004
Posts: 4,194 Likes: 2 |
You might want to look at the software revisions and call NEC.
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Joined: Mar 2014
Posts: 365
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Joined: Mar 2014
Posts: 365 |
If the system has not been reset, do so first.
This sounds drastic, but I have seen it fix many unusual issues.
1. make a back up of the database.
2. factory default the system.
3. test at default. If it doesn't work, then you have a KSU issue.
4. reload your back up database.
5. test.
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Joined: Feb 2015
Posts: 33
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Joined: Feb 2015
Posts: 33 |
Hi,
Go to 24-09 on the VE, setup Call forwarding Both Ring and put the SLT extension number.
It will works.
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