3 diff DID's call frwd to ans svc at diff times

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3 diff DID's call frwd to ans svc at diff times #610697 05/27/17 02:40 PM
Joined: May 2017 Posts: 2 Houston_TX don0620 Member
don0620 Member Joined: May 2017 Posts: 2 Houston_TX	I'm a new business owner currently on an install and am running into some issues I could use some help on. I don't have a lot of programming exp. but am learning. I am on a PRI through Comcast and am trying to set up 3 different call forwards for 3 different station groups (x-100, 200 300) which are different biz. When I place x-100 on DND night mode, x-200 & x-300 (different DID's) go into night mode too but I don't want them to....make sense? Can some one help...?

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Re: 3 diff DID's call frwd to ans svc at diff times don0620 #610700 05/27/17 03:10 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	What system are you using? www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: 3 diff DID's call frwd to ans svc at diff times don0620 #610701 05/27/17 03:10 PM
Joined: May 2017 Posts: 2 Houston_TX don0620 Member
don0620 Member Joined: May 2017 Posts: 2 Houston_TX	Oops, that would help.. Vertical Summit 800

Re: 3 diff DID's call frwd to ans svc at diff times don0620 #610703 05/27/17 05:08 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Did numbers are like extensions, you can't keep them from going into night mode when the attendant puts the system into night mode, but what you can do is make the day and night destination for any did the same thing for example xxx 5100 rings to extension 100 during the day, just set it to ring to 100 during the night. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: 3 diff DID's call frwd to ans svc at diff times don0620 #610705 05/27/17 06:37 PM
Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,155 Likes: 5 Gainesville, FL, USA	You'll need to put the extensions into different intercom groups, and then update each DID for the proper intercom group. You'll then be able to have different attendants for each group. I've only had to do this once, so I don't remember the exact steps. Look in the manual for ICM Groups and you can probably figure it out. Gainesville Telephone Systems Jacksonville Telephone Systems

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