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Joined: Aug 2005
Posts: 560
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Joined: Aug 2005
Posts: 560 |
I have an SL1100 that has a voicemail box to answer incoming trunks. Callers are given dial action options - one of which is an unscreened transfer to a Department Group. I have the group set up for all ring -
This all works fine except when the department group is selected - the phones all ring 2-3 times and then if unanswered, the call goes back to the InMail lady saying "If you are calling from a touch-tone phone........."
I suspect it must be timer setting - but I changed a couple with no result. Just wondering if anyone can shed some light on where that setting might reside. I would really like the phones to simply ring until answered.......
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Joined: Mar 2014
Posts: 365
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Joined: Mar 2014
Posts: 365 |
Have you looked at 16-01-09, or 22-01-08?
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Joined: Sep 2004
Posts: 4,220 Likes: 2
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Joined: Sep 2004
Posts: 4,220 Likes: 2 |
I have an SL1100 that has a voicemail box to answer incoming trunks. Callers are given dial action options - one of which is an unscreened transfer to a Department Group. I have the group set up for all ring -
This all works fine except when the department group is selected - the phones all ring 2-3 times and then if unanswered, the call goes back to the InMail lady saying "If you are calling from a touch-tone phone........."
I suspect it must be timer setting - but I changed a couple with no result. Just wondering if anyone can shed some light on where that setting might reside. I would really like the phones to simply ring until answered....... Why a dept group?
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Joined: Aug 2005
Posts: 560
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Member
Joined: Aug 2005
Posts: 560 |
I am doing the department group so I can include a single line set in the group of ringing phones. Otherwise, I would normally use a virtual number with call coverage.....
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
System options, timer class.
We get old too soon, smart too late
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