web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#616052 01/31/18 09:17 AM
Joined: Feb 2006
Posts: 148
Member
OP Offline
Member
Joined: Feb 2006
Posts: 148
Hello got this system moved up from Florida to NH has 7 digital phones 3 IP phones , I can wire up the digital phones ok question is what is needed to get those IP phones going , they shipped the whole phone board to site except looks like a switch or router is missing where the cat5e to ESI network port is missing. also looks line there phone lines were hosted by a Florida company using line 5,6,7,8 because on phone board nothing was wired to co 1 2 3 4

thanks


Danny
Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

maine phone man #616061 01/31/18 02:29 PM
Joined: Nov 2004
Posts: 1,580
Likes: 1
Moderator-ESI - Executone
*****
Offline
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,580
Likes: 1
the Network port ...that is a dual purpose , it can be used for programming and where the IP phones " connect to " sort of.
if nothing was wired to lines 1,2,3,4, it probably has a PRI card in it.
You really need to Connect to it to see what is really there. The IP phones require Licenses in the system


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
maine phone man #616069 01/31/18 06:45 PM
Joined: Feb 2006
Posts: 148
Member
OP Offline
Member
Joined: Feb 2006
Posts: 148
yes there lines 5,6,7,8,9 were set up as pri at new location in NH they had 4 analog lines installed and I installed and programmed them to 6 digital phones works great, here's the situation 1 guy is left in Florida at a home office with a IP phone that he used , system disconnected and now in NH 2 additional IP phones in NH for users
question is how do you make the IP phones work . I see that Florida phone systems took out there network equipment also can run a report and see ext 140 141 142 had ip addresss looking to get the IP set up back on line


Danny
maine phone man #616081 02/01/18 07:52 AM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Originally Posted by maine phone man
yes there lines 5,6,7,8,9 were set up as pri at new location in NH they had 4 analog lines installed and I installed and programmed them to 6 digital phones works great, here's the situation 1 guy is left in Florida at a home office with a IP phone that he used , system disconnected and now in NH 2 additional IP phones in NH for users
question is how do you make the IP phones work . I see that Florida phone systems took out there network equipment also can run a report and see ext 140 141 142 had ip addresss looking to get the IP set up back on line

At the very least you need to update the programming with the new public IP address. You may possibly need to set up port forwarding on the router / firewall as well.

upstateny #616083 02/01/18 09:49 AM
Joined: Feb 2006
Posts: 148
Member
OP Offline
Member
Joined: Feb 2006
Posts: 148
thanks that public IP from the new Comcast modem gets programming into the esi 50 ?
all so all thats on site is the comcast modem they dont have a router or fire wall in new hamshire


Danny
maine phone man #616089 02/01/18 11:07 AM
Joined: Nov 2004
Posts: 1,580
Likes: 1
Moderator-ESI - Executone
*****
Offline
Moderator-ESI - Executone
*****
Joined: Nov 2004
Posts: 1,580
Likes: 1
so, does the customer have a static IP ? , you will need 2 internal static IP address you will need a port fwd set up on port 59002 ( TCP) for the NSP, and port fwd set up on 59001 for the IVC ( internal card) UDP
this is the port the IP talk on do you know what software the phone system is running?


I can see the light at the end of the tunnel..

Retirement 2019 ( It has happened )
maine phone man #616091 02/01/18 11:47 AM
Joined: Feb 2006
Posts: 148
Member
OP Offline
Member
Joined: Feb 2006
Posts: 148
thanks Brian I don't know the SW level this system was up and running in Florida now in NH only real difference is a new internet carrier Comcast


Danny
nonameyet #616149 02/03/18 11:22 AM
Joined: Feb 2006
Posts: 148
Member
OP Offline
Member
Joined: Feb 2006
Posts: 148
update to this install system is up and running 4 line analog lines 1,2,3,4 6 48 button digital phones

comcast modem for internet plugged into 16 port net gear switch Esi 50 plugged into a spare switch port

2 48 Ip phones plugged into switch boot up and find ESI system work fine.

only thing not working is the 1 48 button remote ip phone in a florida home office wont find the system
says lost com link reconnecting. . I did update to new IP address into the ESI system any help
on the remote phone not finding this ESI_50 server


Danny
maine phone man #616173 02/04/18 11:27 AM
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Originally Posted by maine phone man
update to this install system is up and running 4 line analog lines 1,2,3,4 6 48 button digital phones

comcast modem for internet plugged into 16 port net gear switch Esi 50 plugged into a spare switch port

2 48 Ip phones plugged into switch boot up and find ESI system work fine.

only thing not working is the 1 48 button remote ip phone in a florida home office wont find the system
says lost com link reconnecting. . I did update to new IP address into the ESI system any help
on the remote phone not finding this ESI_50 server

The phone needs to be reprogrammed as well so it knows the new IP address and can go find it. There is software or they can mail the phone back and plug it in locally then send it back to Florida .... or deliver it yourself!

upstateny #616176 02/04/18 01:10 PM
Joined: Dec 2007
Posts: 6,799
Likes: 18
Retired Admin
*****
Offline
Retired Admin
*****
Joined: Dec 2007
Posts: 6,799
Likes: 18
Originally Posted by upstateny
...send it back to Florida .... or deliver it yourself!
ROAD TRIP!


Dean
Photographs:
https://www.instagram.com/deanwilsoncanby/
https://fstoppers.com/profile/deanwilsoncanby
https://www.facebook.com/Dean-Wilson-Photography-112841337020414

Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience.

"Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."
Page 1 of 3 1 2 3

Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,707 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
teleco 4
Who's Online Now
2 members (Toner, Touch Tone Tommy), 124 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5