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Joined: Dec 2002
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Hello guys -
The locksmith shop I have been working at for the past year has a Nortel 616 system, DR5. Everything works great but the boss wants caller ID.
We have verified that caller ID is being sent from the Telco by inserting a standalone caller ID box at the demarc.
I did some searching and found the C6 caller ID box but what I cannot figure out is whether it will display the number ringing in like most phones do - or if you have to hit feature 811 once you pickup to see who is calling.
Any help would be appreciated!
Jeff
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Nortel Phone System Service in Canada
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Looking through the manual...please hold...🎵....🎵.....🎵 Your call is important to us. Please continue to hold....🎵....🎵.....🎵... [repeat]
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Joined: Feb 2005
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Hey dude
On the older software before you answer the call you can only have 1 DN showing Auto Clid which is normaly reception (if line is told to ring set) so the rest indeed you need to do F811.
Auto DN programming is Administration and last Option #9.
You should see Clid on all sets when answered.
If you go full AA then AA would transfer the Clid.
AA must answer at 2 or more rings.
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Joined: Dec 2002
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We do not have auto attendant - all lines are live answer. At night we transfer 2 of the lines to an answering service for night calls.
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: Feb 2005
Posts: 1,615
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Then just use F811, you can program it to a button too.
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Joined: Jun 2006
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Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
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Curly is right, however when the call is transferred from reception CLID will show on the set that it is transferred to...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2002
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We do not have a reception phone - all lines ring simultaneously on all phones.
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: Feb 2005
Posts: 1,615
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Joined: Feb 2005
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I am curious if this work around would work....
-Have lines Appear Only on all live sets.
-Assign lines to Appear & Ring at a spare unused port (example: port 115 X35)
-Program Forward No Answer to X36 ( another unused port 116)
-Assign an Answer DN button on all live sets for X36
The idea is 35 rings twice to capture the CLID then transfers the call to X36 which in tun rings all live sets via the Answer DN key.
The only minor cons are:
-Answer DN takes up a key (above the Intercom)
-If you answer the call on say 2 rings, the caller actually heard 4 rings
Test!
Let us know when you are satisfied with at least some of the answers we have provided.
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Joined: Dec 2002
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Would I need to buy the C6 module?
Jeff Moss
Moss Communications
Computer Repair-Networking-Cabling
MBSWWYPBX, JGAE
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Joined: Dec 2007
Posts: 6,835 Likes: 26
Retired Admin
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Retired Admin
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Only if you want Caller ID. Installer Card
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