Fault light and can't "see" extension card|Sundance Business VOIP Telephone Help

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Fault light and can't "see" extension card #627918 03/03/19 01:12 PM
Joined: Oct 2005 Posts: 46 LA Thinkster OP Member
OP Thinkster Member Joined: Oct 2005 Posts: 46 LA	Have a client that didn't report any troubles or notice any problems but simply wanted to add a new extension for a new hire along with a new phone. Figured piece of cake so went into comm closet and noticed the SL1100 unit flashing blue followed by red. I logged in with PCPro and found that the system was not seeing one of the extension/co cards. So in programming, I can't see anything below extension 113. But yet extension 101 and those below 113 are working but can't be updated. Any ideas?

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Re: Fault light and can't "see" extension card Thinkster #627921 03/03/19 05:13 PM
Joined: Oct 2006 Posts: 1,384 Likes: 6 Northeast Iowa Yoda Member
Yoda Member Joined: Oct 2006 Posts: 1,384 Likes: 6 Northeast Iowa	A power cycle reboot clears up some of the odd things in the 1100.

Re: Fault light and can't "see" extension card Thinkster #627929 03/04/19 02:13 AM
Joined: Oct 2005 Posts: 46 LA Thinkster OP Member
OP Thinkster Member Joined: Oct 2005 Posts: 46 LA	That's what I thought. After I added the extension, I power cycled the main unit and at first I thought it cleared but red light came back after it completely booted up.

Re: Fault light and can't "see" extension card Thinkster #627931 03/04/19 09:12 AM
Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025 dans Member
dans Member Joined: Apr 2005 Posts: 2,500 Likes: 2 St. Louis, Mo 63025	Red alarm light has to be cleared via phone programming We get old too soon, smart too late

Re: Fault light and can't "see" extension card dans #627938 03/04/19 12:58 PM
Joined: Dec 2007 Posts: 6,799 Likes: 18 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,799 Likes: 18 Canby, Oregon	Originally Posted by dans Red alarm light has to be cleared via phone programming In the manual page 2-598 Program 90-53-01 I believe. Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience. "Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Re: Fault light and can't "see" extension card Professor Shadow #627943 03/04/19 02:34 PM
Joined: Oct 2006 Posts: 1,384 Likes: 6 Northeast Iowa Yoda Member
Yoda Member Joined: Oct 2006 Posts: 1,384 Likes: 6 Northeast Iowa	You do have to clear alarms thru phone programming. The reboot might help with being able to see the missing extensions.

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