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I know with the STS we could delete various prompts that annoyed the customer but I can't find anywhere to do that on the Summit. My prompt to delete comes on after user greeting. It says something like ( after recording you may hang up or press the star key for more options). Anyone have any ideas?
tk
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Which prompts in particular?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Hi Derrick, as much as I can figure out, the Summit documentation doesn't provide the prompt number like the STS. As I mentioned in my post the prompt in question is the prompt just after the user greeting and seems to be part of the beep prompt. I asked tech support and they said it wasn't possible. But I'm pretty sure there is a back door somewhere. They just don't want folks like me messing up the voice mail. It's a new customer and she hates the prompt.
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Joined: Jan 2008
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I don't remember there being a back door for the Summit, other than the flush box messages option, which I used once and caused myself a bunch of trouble, it erased all active prompts and messages. I don't have the latest version of the OWA software to check on this for you, but if tech support advises against it, I would take that advice.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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I seem to recall that this function was only available with a serial connection to the KSU at 38,400 baud. Derrick, you likely know the customer!
Ed Vaughn, MBSWWYPBX
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Joined: Dec 2005
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I am pretty sure that you would simply record a second of silence over the prompt. For example,the same way you would record the day prompt "001", you would have to record over the system prompt which I don't remember what # it was. It was something in the 200's. If I find it, I will post it.
"I thought I was wrong once, but I was mistaken"
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Hi adteldon, I wish I could do that. The vs5000 Summit that I'm working on only has 202 system greetings to choose from,. When I dial 203, I just get a busy.For whatever reason I have two customer that are picky about this prompt. It really is the same prompt that Verizon has on all it cell phone voice mails. but whatever, I would like to get rid of it.
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Joined: Dec 2005
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Hey Ted,
I am sorry but my memory fails me as far as which greeting it is. I was originally thinking it was in the 200's, but I have been known to be wrong. It could be similar to the old vodavi greetings like 096 or 106, or... I put in a ticket with Vertical to get the answers because I need to know as well. I will post them here once they respond. I wouldn't go around recording over anything until you know for sure though. It could cause major issues.
"I thought I was wrong once, but I was mistaken"
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Joined: Sep 2006
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Been there. Done that. I'll wait.
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Ted, I will send you a PM with the fix as I don't think it should be made available to the general public.
"I thought I was wrong once, but I was mistaken"
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