Appear to be locked out via DM access

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Appear to be locked out via DM access #637865 08/11/20 02:29 PM
Joined: Aug 2014 Posts: 19 Alabama Dave_R Member
Dave_R Member Joined: Aug 2014 Posts: 19 Alabama	I just tried to login to my 7400 system and I get the message " Current PC is not allowed to access system DB. Please use another PC and check DM Access IP List in GM 5.13.9" I have not logged in for a few weeks now, no need to. But was going to make a few changes today and got this. I also tried from another PC on the network that has DM loaded and got the same message. Not sure what is up. System is processing calls fine. I tried the Web Access but I cant seem to get it to recognize that I have java running. I have it installed and allowed in IE. Any ideas on how to get logged in?

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Re: Appear to be locked out via DM access Dave_R #637869 08/11/20 04:07 PM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	Your ip address of the pc is not whitelisted in the system.

Re: Appear to be locked out via DM access Dave_R #638160 09/04/20 03:06 PM
Joined: Aug 2011 Posts: 374 Canada Bushmills Member
Bushmills Member Joined: Aug 2011 Posts: 374 Canada	Sounds like the local network may have changed on you. You'll probably need to go direct cable and add the new subnet to the DM whitelist. -W

Re: Appear to be locked out via DM access Dave_R #639394 12/23/20 04:51 PM
Joined: Aug 2014 Posts: 19 Alabama Dave_R Member
Dave_R Member Joined: Aug 2014 Posts: 19 Alabama	Bushmills, can you explain "Direct Cable" thanks

Re: Appear to be locked out via DM access Dave_R #639400 12/24/20 01:01 AM
Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada pvj Moderator-Executone-Isoetec, Samsung
pvj Moderator-Executone-Isoetec, Samsung Joined: Sep 2001 Posts: 2,360 Likes: 9 Canada	I assume that what is being talked about is connecting directly to the LAN port on the processor card with an ethernet cable.

Re: Appear to be locked out via DM access Dave_R #639435 12/28/20 06:12 PM
Joined: Aug 2014 Posts: 19 Alabama Dave_R Member
Dave_R Member Joined: Aug 2014 Posts: 19 Alabama	I got the instructions for resetting the DM whitelist It worked great. Thanks everyone.

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