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Joined: Feb 2004
Posts: 9
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I have a DID blcok that when calls come in they go to the attendant console. Can anyone walk me through what I may have programmed incorrectly? I have one phone setup on the switch and 4 DID trunks. Can anyone help.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
What system are we talking about? Partner, legend, Difinity ?
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Feb 2004
Posts: 9
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It is a Difinity G3r V6. <font face="Verdana, Arial" size="2">Originally posted by dtmf:
What system are we talking about? Partner, legend, Difinity ?</font>
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Your going to need one of the Avaya moderators on that one, I was just asking what system so they would know what your talking about. I'm sure one will chime in.
[This message has been edited by dtmf (edited February 04, 2004).]
Russ runs a local service and private tech center. [/url]
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
do your incoming digits correspond with your extension numbers?
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Joined: Feb 2004
Posts: 9
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Yes, the extensions start at 3200 and the DID range is set to 3200-3299. <font face="Verdana, Arial" size="2">Originally posted by Z-man:
do your incoming digits correspond with your extension numbers?</font>
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Joined: Mar 2001
Posts: 338
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What is the ext. number to the phone that you have hooked up and what number are you dialing. You should connect a couple of more phones and see if you are having trouble with all incoming calls or one.
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Joined: Feb 2004
Posts: 9
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I assigned three more DID extensions and they all still go to the operator. Can anyone help with this issue. Could it possibl be my DID card. <font face="Verdana, Arial" size="2">Originally posted by dialtone:
What is the ext. number to the phone that you have hooked up and what number are you dialing. You should connect a couple of more phones and see if you are having trouble with all incoming calls or one.</font>
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Joined: Apr 2002
Posts: 646
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I would suspect that the digits comming in are incorrect. Probably the wrong length. Do a List Trace TAC. to see the call. Also check in system-parameters features the unanswered DID timer, should be blank or greater than any coverage. Also, check the invalid destination, probably the attendant.
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