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Does a RONA = an Abandoned Call in Centre Vu? #76582 10/06/05 05:21 AM
Joined: Mar 2005 Posts: 9 Lincolnshire, IL USA jimfath Member
jimfath Member Joined: Mar 2005 Posts: 9 Lincolnshire, IL USA	I'm curious as I have activated RONA on a few skills and they are reporting that there are more Abandoned calls then usual.

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Re: Does a RONA = an Abandoned Call in Centre Vu? #76583 10/11/05 03:46 AM
Joined: Dec 2004 Posts: 11 Richmond, VA Trucker Member
Trucker Member Joined: Dec 2004 Posts: 11 Richmond, VA	it shouldn't because it never leaves the queue. The caller probably just disconnected the call. Did you test your RONA settings? If it doesn't ring, I can't help you

Re: Does a RONA = an Abandoned Call in Centre Vu? #76584 10/13/05 04:59 AM
Joined: Mar 2005 Posts: 9 Lincolnshire, IL USA jimfath Member
jimfath Member Joined: Mar 2005 Posts: 9 Lincolnshire, IL USA	How does one test RONA settings? Thanks by the way!

Re: Does a RONA = an Abandoned Call in Centre Vu? #76585 10/13/05 06:10 AM
Joined: Apr 2005 Posts: 1,138 NJ, USA, Earth. liquidvw Member
liquidvw Member Joined: Apr 2005 Posts: 1,138 NJ, USA, Earth.	Call the VDN. The call will que to an ACD agent. Don't pick up and the call with RONA to the VDN that you entered in the hunt group.

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