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Joined: Aug 2005
Posts: 16
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Posts: 16 |
Here's my situation....
We have a client with a Partner ACS R3 with VMS R5 that would like to put new callers on hold automatically when their sales staff is already busy with calls during the day. At night they want normal auto-attendant VMS(which they already have set up).
Unless I missed something, their VMS system can't place callers on hold.
I read in another thread that the ASA/DXD card can place callers on hold, but I'd like to make sure that I can get the card to handle things during the day, and still have their existing VMS system continue to handle calls at night.
Any help/suggestions would be appreciated.
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Joined: Mar 2001
Posts: 338
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No, you can not have both at the same time.
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Joined: Oct 2004
Posts: 240
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Posts: 240 |
yes you can do what you want,you can have the ASA answer in the day & the voice-mail at night , use your ASA buton & night button to control
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Joined: Aug 2005
Posts: 16
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Posts: 16 |
So far one person says yes, one no.
cvrbob, have you actually done this?
Anybody else know for sure one way or another?
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
I have never attempted it. Tommy would be the one to ask.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Oct 2004
Posts: 240
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Posts: 240 |
done it many times ,
make sure vms hunt schedule #507 is program for night only
progam your lines for ASA # 204
button on sta 10 ASA # 111
answer mode #121 1 hold 2 for disconect ,3 ringing
record 891
oh and you need a ASA /DXD pcmi card to make it work
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Joined: Oct 2004
Posts: 240
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Posts: 240 |
forgot to add when recording announcemet you only get 10 sec
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
cvrbob is right on! You can even set the ASA rings less than the VMS Hunt rings, so you can turn off the ASA and have the Auto Attendant take over. (same for DXD, put it on 0 rings, and you have a lunch time "auto attendant", turn it off and you have Day auto attendant, turn on Night Service for night auto attendant.
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Joined: Mar 2001
Posts: 338
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[QUOTE]Originally posted by Threk:
[QB] So far one person says yes, one no.
Sorry about telling you wrong information. Between the time I read your post and reply, I forgot you were only going to use the mail at night. Thanks everyone for covering my mistake.
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Joined: Aug 2005
Posts: 16
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Thanks for the help everyone.
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