1. Where are you located?? FL
2. Where did you get the software from?? enduser bought from his installer which was an authorized allworx distributor
3. What software did you have before you upgraded?? 7.1.11.1
4. How long have you had the 6x and where did you purchase it? I got it as a trade in from a real estate agency and had it defaulted and sold to enduser
5. How long ago did you upgrade the 6x?? he upgraded about 3 weeks ago

How many instances of "give up on trying to reach DNS Server" do you see in your event log? bunches and bunches....?
Yes bunches and bunches.

Thanks for any input...