Is it possible to set up pickup groups so that we can have a outside call only ring one group of extensions, then if the call is not picked up after "X" number of rings, it rings another group of extensions? The mmc for this is 600 you need to remove the extensions that you dont want to ring, then set the timer for the amount of rings you want eg:20 sec is 5 rings its the overflow timer. The next port needs to be set to 501. Now go to mmc 601 and put only the extensions you want to ring in there.

Also, when an extension is dialed for an intercom call, a small tone is heard on the recieving handset, and then the caller is automatically connected. Is there an option to set it so that the person recieving the intercom call can make a decision whether they want to answer the call? (e.g. turning off auto-answer on intercom calls only) mmc 103 and you can set it per phone

Third, my boss wonders whether we can program the system to block certain extensions from dialing out. She wants these extensions to be able to call internal extensions, but not be able to dial out on our outside lines. mmc 304 is the easiest you can set the extension to be able to answer but not call out.