sundance-communications.com/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Can't connect to Callpilot 100 over ethernet

I am setting up a new callpilot 100 with a Norstar MICS, and I can't connect to it over ethernet. All 5 indicator led's are lit continuously after it gets going, and I have initialized it using a phone, but I still can't connect to it using a web browser. I have been trying to connect to the default IP address which is 192.168.110.10, and I always get the error "The connection was refused when attempting to connect to 192.168.110.10" in firefox, and "page cannot be displayed" in internet explorer. I have tried with and without the "https://". I am using a netgear router, but have also tried a crossover cable to connect directly with my laptop. I am using versiono 6 of internet explorer, which is listed as compatible in the manual, and 1.0.4 firefox.

Does anyone know why I am having this trouble?

Thanks,
Nate

Does anyone know why I am having this trouble?

Yes.

Could you please tell me?

Don't know why, but I have always had trouble conneting using the default IP and ended up hooking up to the serial port to change the IP. Also make sure you are in the same subnet.

AH...come on lets all give him a hand.......after all the fun is just beginning...wait till he gets his first service call........

Can you ping that IP address on the network to make sure it is alive?

Ping got no response. It looks like I'll have to try to dig up a serial cable.

Make sure your computer's IP in the same pool with CP

I configured it over the serial port and now it works over the network. I must criticize Nortel for the wording of the manual which implies that it should work without this, but I guess it wasn't meant for first timers anyway.

Thanks
Nate

It does work the way the manual says. Many installed that way.

------------------


Business Phone Systems

The manual says you need to use the serial port of the IP address is incompatible with the network. I think the IP is fine, and that it's the other settings, subnet mask and/or gateway IP that make it not work.

Just to confirm what RBF said, these things connect just fine out of the box. Just make sure your PC address is 192.168.110.XXX with a subnet mask of 255.255.255.000

Toner, RBF, I agree, they do work fine when they come out of a FACTORY box. This one came from eBay. Perhaps that has something to do with it.


------------------
BCM Guy
www.BCMguy.com
Learn more about the Nortel Networks Business Communications Manager HERE !

Ah ha, NOW it makes sense...

You have to set the ip address in your brouser not let it try to auto asign one.

How do you set the ip in your browser if your browser can't communicate with it?

See toners post above
sqekgeak- what is your question? Are you asking how to change a computers IP address? That is all it takes to talk to the CP.

ARGHHHH...........How can a worldwide telecom company produce a product, have it installed by many legitimate companies and yet have a novice complain about not understanding the installing principles be given credibility? His previous posts show the inability to install the correct color code for tip and ring, the tying down of power cords to the backboard in violation of CSA/UL codes per install manual as well as various other accepted install errors and yet....nevermind. Goodnight.

------------------


Business Phone Systems

DaperDanMan:
It doesn't matter anway, I ended up changing the CP's IP and it worked. You're name reminds me of a great movie

Rather Be Fishing:
Tip and ring is obsolete
I purposefully rebelled against the standard

Tip & Ring aren't obsolete. You'd better not ignore it for too long, many systems are polarity sensitive. (Including Nortel's M1 and Centrex lines)

Duly noted.

Sqeaky, I think some basic knowledge of networks would have fixed your trouble. As toner stated above you have to be in the same address range as the device you are trying to connect to. Computers are default configured to accept an address given to them by a router or server. The callpilot does not have the ability to assign you an address therefore you must set that address yourself through the network settings of your computer. gateways and subnets are not important here as long as you are in the same ip range.

Yes, the first three segments of the IP need to match, that is what threw me. The other things you mentioned I knew. I was wrong about the manual.

you can access the Callpilot using PC through RS232 port to check and change all parameters,including setting LAN port on or off ,IP address subnet marks and so on.

User:XXX
Password:XXXXXX
[This message has been edited by parker.xu (edited August 23, 2005).]

[This message has been edited by JOHNYREB (edited August 23, 2005).]

parker:

I did that almost a week ago and reported that it was working fine. I'm not sure why this thread is still going.