|
|
|
|
Joined: Jul 2012
Posts: 49
Member
|
|
Member
Joined: Jul 2012
Posts: 49 |
Hello,
I'm noticing that newer employees cannot be located through the auto-attendants "dial by name directory" .
I assumed that entering the persons name into the system manually for the extension/desktop device would be all that is needed, but obviously I am missing something.
Can someone help me understand where a phone/mailbox user's name needs to be entered so that callers can find them in the directory ?
thanks again
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2004
Posts: 1,057
Member
|
|
Member
Joined: Oct 2004
Posts: 1,057 |
You have to assign the names in the voicemail (edit the mailbox), not the pbx. The 2 are not that tightly integrated.
Be sure to verify whether the Auto-Attendant is prompting for the "First Name" or "Last Name".
Last edited by fifty5footer; 04/07/14 12:41 PM.
|
|
|
|
|
Joined: Jul 2012
Posts: 49
Member
|
|
Member
Joined: Jul 2012
Posts: 49 |
|
|
|
|
|
Joined: Apr 2007
Posts: 339
Member
|
|
Member
Joined: Apr 2007
Posts: 339 |
if you have Express Manager software you can do it from there also, among other things with the mailboxes and menus.
|
|
|
|
|
Joined: Jul 2012
Posts: 49
Member
|
|
Member
Joined: Jul 2012
Posts: 49 |
Where can I find the Express Manager software for this system ?
installation discs have long disappeared
|
|
|
|
|
Joined: Oct 2004
Posts: 1,057
Member
|
|
Member
Joined: Oct 2004
Posts: 1,057 |
THAT'S WHAT WE DO!
See my profile for contact info!
|
|
|
|
|
Joined: Apr 2007
Posts: 339
Member
|
|
Member
Joined: Apr 2007
Posts: 339 |
oops, go with fifty5footer they are the best
|
|
|
|
Forums84
Topics94,515
Posts639,962
Members49,847
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
