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Joined: Jul 2012
Posts: 49
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Joined: Jul 2012
Posts: 49 |
Hello,
I'm noticing that newer employees cannot be located through the auto-attendants "dial by name directory" .
I assumed that entering the persons name into the system manually for the extension/desktop device would be all that is needed, but obviously I am missing something.
Can someone help me understand where a phone/mailbox user's name needs to be entered so that callers can find them in the directory ?
thanks again
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Joined: Oct 2004
Posts: 1,057
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Joined: Oct 2004
Posts: 1,057 |
You have to assign the names in the voicemail (edit the mailbox), not the pbx. The 2 are not that tightly integrated.
Be sure to verify whether the Auto-Attendant is prompting for the "First Name" or "Last Name".
Last edited by fifty5footer; 04/07/14 12:41 PM.
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Joined: Jul 2012
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Joined: Apr 2007
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if you have Express Manager software you can do it from there also, among other things with the mailboxes and menus.
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Joined: Jul 2012
Posts: 49
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Where can I find the Express Manager software for this system ?
installation discs have long disappeared
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Joined: Oct 2004
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THAT'S WHAT WE DO!
See my profile for contact info!
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Joined: Apr 2007
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oops, go with fifty5footer they are the best
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