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Joined: Dec 2008
Posts: 14
Member
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Member
Joined: Dec 2008
Posts: 14 |
I have a customer moving into an office, taking over a Nortel Modular ICS, with a Call Pilot 150 voice mail. The existing switch was set up for 4 digit extensions, but they are moving from an Avaya Magix with 3 digit extension. I changed the Nortel to 3 digit DN,s, restarted both switch and voice mail, but the Call Pilot is still looking for 4 digit mail boxes. Not so much an issue, but they have had 3 digit dialing (PRI provided) for the last 6 years, and are reluctant to change. What am I missing in getting the Call Pilot to recognize the DN length of the switch? I would rather not do a 'startup' of the switch, if it can be helped. Thanks in advance for any insight.
Last edited by dotm; 04/10/14 05:46 PM. Reason: new computer
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
No choice but re-initialize the CP150 and program from scratch...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Dec 2008
Posts: 14
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Member
Joined: Dec 2008
Posts: 14 |
Okay- have been through the docs on the CP150- how to re-initialize seems to have been left out. Power cycling didn't do it,so if you have the procedure to follow, it would make my life easier. I have no problem re-building the Call Pilot from scratch; re-building the MICS from scratch is not my first choice.
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Joined: Jun 2006
Posts: 8,735 Likes: 12
Moderator-Nortel, Computers, General
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Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,735 Likes: 12 |
You don't have to touch the MICS, just the CP150. Start by reading the manual at the very beginning...
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!
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Joined: Feb 2017
Posts: 55
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Member
Joined: Feb 2017
Posts: 55 |
The cp can be reset through the web interface or you can do a reinstall through the phone with the voicemail Feature code
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