What you fail to understand is that while your new system is under warranty, even though ultimately the manufacturer is responsible, in the mean time it's the vendor.

He is the one that has to straighten out the client's goof ups when they try to program something that they have NO training on.

Is it rocket science - NO, but the untrained novice can goof it up so bad that it could hours to straighten out & re-program.

You should get "User's Manuals", but most installers will not leave Installation manuals exactly for that reason. They also usually change any default Installer passwords also for that reason.....to protect the installer.

Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!