hello6,
If what you say is in case the truth then you should start off by first reporting the tech and his company to PhoneSuite. Then have PhoneSuite put you in contact with a reliable honest company that will take care of you right. As far as manuals you are on your own as far as finding them and then figuring out how to work on the equipment because as was mentioned above you will loose your warranty on said equipment if you work on it.
I have a very hard time believing you can't find a reliable company in Chicago, remember you get what you pay for so if you go with some shady company or tech to save money it usually turns out to cost you way more money and frustration then if you went with a reliable company and pay a little more for honest work and support.

Hope this helps.


Russ runs a local service and private tech center.

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