Are you saying when a call comes in and hits the IVR you than want the option to call back out on a vacant line? A switch hook flash isn't going to work as far as the lines on the T-1 go, unless you change them to Centrex, or your lines have 3 way calling. If you have 24 numbers with 24 different options you won't have any spare lines to go back out on. Don't think I'm following what you want to do. Define transfering calls, transfering to where? In system or out of system?
