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Joined: Apr 2002
Posts: 1,101
Member
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Member
Joined: Apr 2002
Posts: 1,101 |
Check to make sure you have the software feature dowlnload for ACD. Also set a 2 second delay in the ACD group for routing the calls. This is the first box for that ACD groups routing.
If all else fails, use a BFH.
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