Yes I have programmed the trunk ports for direct ring to test and also have programed a completly seperate ACD group and new trunk port to that group with a differnt line that is not on the switch to the same effect. There weren't any stormes in the area and they are on a minute man ups but I still quized them but couldn't determine an event but it apparently occured over a weekend so I realy can't know for sure. I got my download last week. I wish I had done it earlier but this thing has been a work in progress for about four months.

Kerry

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