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Joined: Sep 2004
Posts: 3
Member
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Member
Joined: Sep 2004
Posts: 3 |
simple question: Are the agent phones logged into the acd group that is sending calls to them.
Have you tried putting an 831 S 01xx where xx is the acd group number. This is a ringing acd que button.
How are your acd ques setup.
Is there remote access to this system I could get in remote and look at the programming.
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