I am an agent for a few providers and we track everything via an internal database. We place all orders for customers, we track all orders, we manage install of orders, we verify the billing of the orders and we follow up on the bills quarterly. We keep notes in the system for all activity done on a customer so that any of our order entry gals can know what is happening if anyone calls in for service on their lines. Yes we handle all the tech support for the carrier, we act as your representative so you don't have to deal with them. We also don't charge a fee to yoru business. Basically we get a call from a business or a telephone installer and we look at your business, what you need voice and data wise and place the orders. You only deal with us, never have to deal with the phone company. Been in business 12 years so I guess we are doing something right
