Ok I just got back from the customer site.
Here is some added info for yas.
1) This was initially a fax complaint which pointed us to the T1 taking slips in the customer router.
2) The connection from the Titan DACS to the 5E switch is via direct cable. There is no mux in the middle. Sorry. Would have been nice and possibly the issue.
3) We tried to change the timing on the T1 in the titan to internal from through but it didn't change anything. Still got the slips.
4) We put a duplicate router right at the dmarc and still got slips. Rules out house wiring.
5) With the router plugged in at the dmarc and mapped all the way to the switch, we get slips. If my tech at the office changes the cross connects for the T1 in the Titan and maps it over to his tberd, the errors STOP. NO ERRORS!
I am being told to have Verizon verify the signaling and coding on the T1 at all points. He seems to believe that there is a hop in the circuit that is not optioned correctly. If that was the case, why is it that the T1 runs perfectly fine with data on it?
Remember:
T1 1 had voice and T1 2 had data.
T1 1 had the slips. T1 2 was clean.
We swapped the services so we ended up with:
T1 1 has data and T1 2 has voice.
T1 1 is clean and T1 2 is taking slip errors.
I am going out of my mind here!
Thanks again for the help. Hope these answers can assist.
