Of course they knew their stuff. The engineer they sent out during the purchase phase, knew all the right things to say had all the proper letters at the end of his name (CCIE, CCVP)and gave me a very good feeling, that they could accomplish the install with little hassle.
The tech they sent out for the install admitted he had "Never done anything this complex" as he was used to installing single location systems that took a few hours to accomplish. Had no certs on the system we were installing and while he was willing to attempt the project, does not do me much good as an end user.
I will be talking to all the players tomorrow and voicing my concerns/complaints about the umm level of support we have gotten so far.
As for the prayers, thanks I have a feeling another 70+ hr week is coming.
As for the Company "performing the installation" wink wink, they are not a small company, they are one of the Big 3 up here. I know folks here do not like people naming companies so I will leave that out.
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