Originally posted by Telephone Guru:
I see hosted VOIP on almost all bids now, and I wouldn't recommend that to ANYONE unless they were on fiber at all locations.
It doesn't fit as many places as some providers are trying to put it. I had a client where I proposed a Partner and they had a hosted quote from Packet 8. It was easy to compete with after we called them and verified they had no coverage in Iowa. Oops, important to check that before getting too far in the sales process.
As far as reliability, I feel better with a $1mil switch in a controlled environment with a DC battery plant and trained technicians than a single non-redundant anything key system in the back room of an office. You are still susceptible to problems in the last mile but in the event of an outage your auto attendant and voice mail is still answering calls.
