Ha ha... I think the Marshal was clever: if those service calls were “freeâ€, i.e. included into the monthly charge from Bell System for all the lamps, buzzers, buttons, etc. etc. Then you don’t pay more for each extra call.
Probably this was his logic: if we pay these guys so much for each lamp in my Call Director, I want them to work like hell and check the lamps/speakerphone/etc. every month.
Otherwise his secretary could be instructed “to fix†the speakerphone for her boss.
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